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Friday, July 29, 2011
Verizon Takes J.D. Power Customer Care Crown From T-Mobile
In recent years, Verizon and T-Mobile have been neck and neck when it comes to customer care performance, a race that I (and surely many other customers) have seen the benefits of firsthand. T-Mobile held on to the top spot a few months back in the first installment of J.D. Power and Associates? Wireless Customer Care Performance Study, but Verizon has managed to take the lead for volume 2.
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